Frequently Asked Questions
Everything you need to know about shopping with Ten Club LLC.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What is the Ten Club LLC return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Ten Club LLC primarily ships to customers within the United States. We are working on expanding our logistics to support international destinations in the near future.
How do I contact customer support for order issues?
Our dedicated support team is available via email at [email protected] or through the 'Contact Us' form on our website. We aim to respond to all inquiries within 24 hours.